State Task

Task la As a late recruit working in a open utility you gravel been asked to investigate the result to emergency service incidents. You should describe how emergency incidents argon evaluate by a selected public service call centre. Firstly, you should de adjourn examples of emergency incidents as described in the Civil Contingencies Act 2004. You should overly describe how emergency incidents be graded for a selected public service control way of life including the grading categories used, and the role of call handlers and incident managers. brass at the guidance notes to take what needs to be covered.Use the box provided to resolving this question. Task la (Pl) When you look at an emergency incident. It has to be graded by the public services call centre. An emergency incident loafer be seen in many diametrical ways of all sorts of backgrounds and serviettes. almost are more serious than others and some need more than wholeness public service to respond to the inc ident. This is where the call centres grade the emergency. They have to bugger off for sure that that they use the right grading to get the correct response to the incident and that they ensure peoples safety. When looking at the emergency incident responses system.You alike have to look at the civil contingencies telephone number 2004. The civil contingencies phone number is important because it decides who is chthonic what socio-economic class of response and how urgent the response is. This subprogram gave a new definition to the term emergency. This definition covers many different things for example it covers terrorism and dangers to peoples health. This Act is split in to 3 parts. disunite 1 defines the responsiblenesss of current organisations to prepare for various types of emergencies. This puts a legal obligation in place to local uthorities and the public services these are called category 1 responders.The main job which is put in tront ot them is the Job ot in torming the public ot the incident in which has Just happened. Part one is all almost local arrangements to protect the citizens. Part 2 is about emergency powers which are temporary emergency regulations made in the name of the queen by the order in council these regulations last for a maximum of 21 geezerhood but parliament can choose to extend this time if they see fit to do so before it ends. The next part of the act is looking at the definition of ategory 1 and category 2 responders. either responder has an emergency planning officer.Their main role is to make sure they have good communication with the other responders and that they stay in conformation of the act. Category 1 responders are core responders or blue-light responders. There are 9 different responders for example some of the responders in category 1 are fire service, police service and the NHS primary care trust. These go away normally be the first ones to respond to an incident they get it under control and e valuate if any category 2 responders are eeded and if so which ones. Category 2 responders are key and work with category 1 responders they help and support them.Category 2 is utility services and transport organizations electrical energy distributors and transmitters and Gas distributors. They also get help for network travel and avenue agencies, also the health and safety executive. The police have a certain code they use over the radios to determine how dangerous or life history threatening the issue is. When you call the police, the phone call goes to the control room and they will assess the situation and decide on what code o give it the code will play a vital part in whether or not they get to the crime in time.